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$50 OFF your 1st order when over $800 USD!!!
$50 OFF your 1st order when over $800 USD!!!

Shipping policy

Affected by COVID-19, there will be some delay in the delivery, contact for the current delivery time. 

 HANDLE TIME

All orders in stock will be scheduled for shipment in 1 to 3 business days, excluding holidays. No stock orders needs 7 ~ 15 days to make, please contact for accurate time.

SHIPPING TIME

We send our products by air/ truck/ sea. Air transfer takes 3~10 days to arrive, Sea transfer takes 1~3 weeks to Southeast Asia; 3~6 weeks to West Asia/ Oceania; 5~7 weeks to EU/ America/ Africa. Accurate time show by check out or contact us with city & zip. These shipping time may vary at different times of the year.

Once your order has been processed for shipment, you will receive an automated shipping notification with tracking number about one day later. The real time tracking info will be available on the link sent by email. 

SHIPPING COST

We offer FREE curbside delivery to door for most Australia area & southeast countries with tax covered; Main Africa countries local warehouse with tax covered; EU/ USA/ CA/ WEST Asia/ New Zealand is free shipping to Port only (to door freight is listed in checkout page after address filled). Or contact us with products & address. 

NO SHIPPING AREA

Puerto Rico, Hawaii, Alaska of USA and Northern territory, Western Australia of Australia (accept to pick up from our warehouse directly).

DELIVERY DATE

If goods are stocked in USA or AU warehouse, goods will be delivered to your address directly after order confirmed and call you on arrival day. If you are not available to receive goods or can not arrange unloading, it will be returned back to warehouse which will cause extra cost paid from your side, M2 Retail will inform you around 3~7 days before arrival. 
So please inform us in advance if you wanna delay the delivery. 
If you wanna specify the arrival date, we can try to control 1 or 2 days close to it, but not promise. You may try to call the local logistic to negotiate. 

If goods are delivered from China by sea, goods will be delivered to port warehouse and must be delivered to your address or be picked up within 1~3 days. We will inform you one week before arrival, please prepare to receive the goods or pick up date. 
Note:  It is 3 days free storage for USA port warehouse, then $8 USD/set each day if exceed the free storage period. AU port warehouse is only 1 day storage and $200 AUD each day if exceed the free storage period.
M2 Retail will try to control the risk and contact you in time, please keep in touch by phone or email with us after goods loaded. When the warehouse fee is over the goods cost, it will be regarded as abandoned goods automatically. 

 

UNLOADING & MOVE IN

All of our sea transformation is curbside delivery without unloading. Curbside delivery is to the front the Delivery personnel will present goods inside the delivery vehicle. Customer is responsible for unloading to ground & move in. It is $65 for Australia countries to unload to ground. Suggest to buy this service for larger items, like reception counters, display cabinets, etc. 

If you need move in service, please negotiate with the local logistic and pay them directly. Because it is charged so difference accordingly, like shopfront is not allowed truck to enter, not in 1st floor & without lift, etc. Hope you can understand it. Please note normally there is only one driver to delivery all the goods, and it needs 2~4 people to carry our reception desk and display cabinets. so you have to arrange some men for the move in. 

 

DOCUMENTS FOR DELIVERY

Normally M2 Retail only needs address, contact & phone for delivery. If goods are from China to your address directly, it may needs some information or document for your local customs clearance. It needs copy of your pastport/ ID for personal consignee or Business license for company consignee for Australia (with ABN. NO.), UK (VAT NO.), Malaysia, Philippines, Indonesia. If not offered in time, goods can not be shipped in time from China. You can also send to our logistics directly by email. 

 

TIPS

Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over.

We'll always do everything we can to make sure your order gets to you as quickly as possible.

If you have any questions about shipping, please give us a call at +86-0755-23769864 or email us info@m2-retail.com