PRODUCT DETAILS

DELIVERY

Free shipping to door for most Australia area & southeast countries with tax covered, UK/EU/USA..... New Zealand is free shipping to Port, UK warehouse does not offer warehouse pickup, to door freight is listed in checkout page after address filled. Or contact us with sizes & address zip, together with custmized service.

Processing time: 1~3 days if in stock, 7~15 days to make if no stock;
Delivery time: if delivered from AU Or USA warehouse, it takes 2~6 days. If delivered from China factory, it takes 1~3 weeks to Southeast Asia ;3~6 weeks to West Asia/ Oceania; 5~7 weeks to EU/ America/ Africa. Accurate time show by check out or contact us with address.
Delivery to door: Delivery personnel will present goods inside the delivery vehicle. Customer is responsible for unloading & move in. It is $65 for Australia countries. Suggest to buy this service for larger items, like more than 1.2m long reception counters.
Others: For some countries, Companies receiving goods must provide a scanned copy of their business license; personal goods must provide a scanned copy of their passport or ID card. Like Australia (except shipped from Melbourne warehouse), Malaysia, Philippines, Indonesia.

Please check the package if any defects or damage before signing. If yes, please take clear evidence pictures before open the package and check the goods, and take more evidence pictures if products damaged, too.

Then sign for the parcel with damage remark, take picture of the receipts and contact us as soon as possible, not over 7 days MAX.

For more info on Shipping & Delivery see our Shipping Page Here.

ORDERING NOTES

Regarding orders:

For size, style, quantity, address, phone number, etc., please contact M2 to make changes within 24H of payment. Any fees incurred after this period will be the responsibility of the buyer (changing address during shipment may incur fees of around $200-$400).

Regarding color differences:

Please note that the received products may exhibit some color variations due to differences in effect images, actual photographs, and production batches. For precise color matching, kindly provide us with the Pantone color code, brand with model, or a sample. Additional customization fees may apply.

Regarding Self-pickup:

Contact M2 to book a date before picking up the goods. M2 will provide a Pickup Authorization file once the date is confirmed.

Regarding Storage:

For direct shipping from China, goods must be delivered within 1-3 days after customs clearance to avoid high port storage fees (e.g. AUD$200/day in Australia, USD$8/board/day in the US). The logistics company will contact the client when goods are near the destination port. Prompt communication is appreciated.

Regarding Delivery:

Client will be contacted for delivery or given a logistics tracking number by the truck company before local delivery. Please answer calls and avoid rejecting unfamiliar ones. If a 2nd delivery is necessary due to client reasons, such as inability to unload or not available to receive the goods, related fees ( $150 - $300 USD ) must be paid before arranging delivery.

Regarding Signature:

Never sign the Bill of Lading before checking. M2 & Insurance company will pay delivery damages if the client takes clear photos of packages & goods, notes damage on the bill of lading, and reports to m2-retail within 48 H. Failure to comply may result in a rejected insurance claim and both M2 and the client share half of the after-sales losses within 7 days after delivery. If damages are reported 7 days after delivery, the client will be responsible for any delivery damages.

CONNECT TO REAL CUSTOMERS

Schedule a free virtual tour or an in-person visit with an M2 host to get answers from real customers. CONNECT TO A HOST

PROFESSIONAL DESIGN HELP

Not sure where to start? Unlock your vision with complimentary help from our team of professional interior designers. GET DESIGN HELP.

Contact sales for detailed cost & delivery method.

by M2 Retail

Universal Items - Freight

£1.00 - £1.00

£1.00

£1.00 - £1.00

£1.00

Delivery Method

Quantity

PRODUCT DETAILS

DELIVERY

Free shipping to door for most Australia area & southeast countries with tax covered, EU/ USA/ CA/ WEST Asia/ New Zealand is free shipping to Port, to door freight is listed in checkout page after address filled. Or contact us with sizes & address zip, together with custmized service.

Processing time: 1~3 days if in stock, 7~15 days to make if no stock.
Delivery time: If delivered from AU or USA warehouse, it takes 2~6 days. If delivered from China factory, it takes:
- 1~3 weeks to Southeast Asia;
- 3~6 weeks to West Asia/Oceania;
- 5~7 weeks to EU/America/Africa.
Accurate time will be shown at checkout or you can contact us with your address.
Delivery to door: Delivery personnel will present goods inside the delivery vehicle. The customer is responsible for unloading and moving the goods inside. The cost for this service is $65 for Australia. We suggest purchasing this service for larger items, such as reception counters longer than 1.2 meters.
Others: For some countries, companies receiving goods must provide a scanned copy of their business license; personal goods must provide a scanned copy of their passport or ID card. This applies to countries like Australia (except shipments from Melbourne warehouse), Malaysia, Philippines, and Indonesia.
Note: For shipments to non-EU countries where customers choose to pick up goods from our overseas warehouse, please note that all import/export procedures must be handled by the customer. M2 will assist by providing the packing list and invoice, but we do not provide any customs clearance documents such as the EORI number. The warehouse is managed by M2’s third-party logistics partner. It is only responsible for receiving and dispatching goods, and cannot answer any customer inquiries. Additionally, the EORI number belongs to the third-party company and is confidential information, which cannot be disclosed under any circumstances. If you have any questions, please feel free to contact our customer service team.

Please check the package if any defects or damage before signing. If yes, please take clear evidence pictures before open the package and check the goods, and take more evidence pictures if products damaged, too.

Then sign for the parcel with damage remark, take picture of the receipts and contact us as soon as possible, not over 7 days MAX.

For more info on Shipping & Delivery see our Shipping Page Here.

RETURNS

We want you to love every item you receive, but we understand that there are times when you may want to arrange a return. For more information and for the terms and conditions of our returns policy, please click here.
We have warehouse in Melbourne, Australia and California, USA to receive returnes.
Please note, we’re unable to accept returns of products customized, including signage.

Contact sales for detailed cost & delivery method.

Frequently Asked Questions (FAQ)

1. Do you have items in stock?

✅ Check our In Stock page for the latest inventory. If you don’t find your desired reception desk, it will need to be custom-made.

2. Does the reception desk require assembly?

✅ Most reception desks come fully assembled, requiring only the removal of the wooden crate. For desks over 2 meters, parts may be shipped separately, and we will provide detailed installation videos to guide your team through the process.

3. Can I customize the size and color?

✅ Yes! We offer custom sizes, colors, and materials. Please check our Customized Reception Desk page or click the bottom right corner to chat with us for more details.

4. How long is the delivery time?

✅ In-stock reception desks: Orders are processed within 1 working day, with delivery in 3-10 working days (curbside delivery).

✅ Custom reception desks: Orders are processed within 1-3 working days, with a production time of 8-20 days and shipping time of 35-65 days.

✅ Estimated shipping time (Sea freight + Truck delivery):

West Coast USA: 25-35 days
East Coast USA: 45-55 days
Europe & Canada: 50-65 days

📌 Note: Delivery times may vary based on location and customs clearance.

5. What payment methods do you accept?

✅ We accept bank transfers (with an additional 5.8% discount), PayPal, Alipay, and credit cards (not available for custom orders).

6. What if my product is damaged during shipping?

✅ Check the packaging before signing for delivery. If you notice any damage, take photos and note "Outer packaging damaged" on the receipt, then contact us immediately for a solution.