All products are under a 180 day warranty, with transformers & wires having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.
30-Day Money Back Guarantee
We offer a 30-day, money back guarantee on most of our items. Should you want to return or exchange your order, simply get in touch with us within 30-days of ordering and we’ll begin the return process. A list of items that are exempt can be found at the bottom of this page.
Please, do not send us anything without first contacting us! It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.
Make sure that when you send us a return you include everything that was sent to you, including packaging and accessories. They also need to be in original condition. Once your return is received, we’ll issue a full credit on your card. If it’s an exchange, we’ll ship out the replacement product.
Items That Aren’t Returnable:
All of our customized items are not allow to return especialy because of clients' side. Because it is difficult to sell to others even if they are in original perfect status.
Because of this, we aren’t able to offer refunds on the following products:
• Customized Logo
• Customized Lightboxes
• Other Customized Items